To maintain the security, reliability, and lawful operation of our platform, TruTravel enforces strict rules on how our services may be accessed and used. The following activities are expressly prohibited when interacting with our website, mobile app, customer support, or any part of our booking platform.

By using TruTravel, you agree not to engage in the following prohibited conduct:

1. Fraudulent or Deceptive Behavior

• Making speculative, false, or fraudulent bookings without intent to travel
• Using fictitious names, impersonating others, or submitting misleading information
• Utilizing stolen, unauthorized, or invalid payment methods

2. Unauthorized Platform Access

• Attempting to access restricted areas of our systems or website
• Deploying automated tools (e.g., bots, scrapers, crawlers) to extract data
• Circumventing website security features or attempting to breach system integrity

3. Commercial Exploitation

• Reselling tickets or TruTravel services without express written authorization
• Advertising third-party products or services using our platform
• Using TruTravel for purposes not expressly permitted by our terms

4. Harassment or Abuse

• Harassing, threatening, or intimidating TruTravel staff, partners, or customers
• Using obscene, defamatory, discriminatory, or offensive language in any communication
• Coercing or manipulating customer service agents to alter outcomes

5. Legal and Regulatory Violations

• Participating in any activity that violates local, state, national, or international laws
• Booking flights to or from destinations under U.S. or international travel sanctions

6. Digital Misconduct

• Uploading viruses, malware, or other malicious software
• Tampering with fare engines, booking systems, or altering displayed pricing
• Launching denial-of-service (DoS) attacks, phishing attempts, or similar disruptions

7. Intellectual Property Infringement

• Reproducing, altering, or distributing TruTravel content, logos, or brand assets without permission
• Misrepresenting affiliation with TruTravel through unauthorized use of our intellectual property

8. Privacy Violations

• Collecting, storing, or sharing personal information of other users without consent
• Disclosing private user or transaction data inappropriately

⚠ Policy Enforcement & Consequences

TruTravel reserves the right to take corrective action against any violation of this policy, which may include:

• Immediate cancellation of flight bookings
• Suspension or permanent termination of user accounts
• Restriction from accessing TruTravel services
• Reporting the activity to legal authorities or pursuing civil/legal remedies

📩 Report Suspicious Activity

If you witness or suspect any misuse of TruTravel’s platform, please contact our compliance team:

• TruTravel Compliance
• Email: [email protected]
• Phone: +1 307-316-9041