At TruTravel, we recognize that travel plans may change unexpectedly. Our cancellation and rebooking policy is designed to be clear, fair, and aligned with airline fare rules and service provider terms. Below is an outline of your options and responsibilities when seeking to cancel or modify a confirmed booking.

✈️ Flight Rebooking (Ticket Exchange)

You may request to rebook your flight in the following situations:

• Change of travel date or time
• Change of origin or destination (if permitted by fare conditions)
• Switching to a different airline (only if allowed by the original fare)

💰 Cost Breakdown:

Fee Type	Details
Airline Reissue Fee	As per airline rules (usually $25–$300)
Fare Difference	Payable if the new fare is higher
TruTravel Service Fee	$10–$50 per ticket (based on change type)

If the new fare is lower, refunds for the difference are typically not provided by most airlines.

⏱ Rebooking Timeframes:

• Most full-service airlines: At least 6–24 hours prior to departure
• Low-cost carriers (LCCs): Rebooking may not be allowed within 48 hours

❌ Flight Cancellation

You may cancel your confirmed ticket, subject to the applicable airline and TruTravel policies.

📉 Applicable Charges:

• Airline Cancellation Fee – Based on fare rules
• TruTravel Processing Fee – $10–$50 per passenger
• Refund Eligibility – Determined by airline policy; not all tickets are refundable

Some non-refundable tickets may qualify for future travel credit, typically valid for up to 1 year from the original travel date.

⏳ Cancellation Deadlines:

Ticket Type	Cancel Before Departure
Domestic (USA)	3–6 hours
International	6–24 hours
Low-Cost Carriers	Up to 48–72 hours

✅ 24-Hour Risk-Free Cancellation (If Available)

Some bookings may be canceled free of charge within 24 hours of purchase if:

• The scheduled departure is 7 days or more away
• The airline offers a 24-hour cancellation policy

Note: TruTravel’s service fees are non-refundable, even if the airline waives their penalties.

⚠️ Exceptions & Refund Processing

You may qualify for a partial or full waiver of cancellation fees in special cases such as:

• Death or serious illness of a passenger (official documentation required)
• Duplicate bookings made by mistake
• Airline-initiated cancellations, schedule disruptions, or travel bans

⏳ Refund Processing Time:

• Credit Card Payments: 5–15 business days
• Bank Transfers or International Payments: 15–30 business days

📩 How to Cancel or Exchange a Ticket

To submit a request, email [email protected] with the following:

• Booking Reference (PNR or TruTravel ID)
• Full name of the passenger(s)
• Nature of your request (cancellation or rebooking)
• Reason (if applying for a waiver)

Or contact our team directly:

• 📞 +1 307-316-9041

📌 Important Reminders

• Some fares are non-refundable and non-changeable, as defined by the airline
• No-shows typically result in total loss of the ticket value
• TruTravel is bound by the airline’s fare rules and cannot override them
• All TruTravel service fees are non-refundable, regardless of airline outcomes