At TruTravel, we are committed to accuracy, transparency, and excellence in all booking processes. However, despite rigorous checks, occasional human or system errors may arise. This policy outlines how such situations are handled and the responsibilities of both TruTravel and the traveler.

1. Customer-Provided Information

• Provide accurate passenger details (names, dates, destinations, etc.)
• Ensure names match valid government-issued ID or passport
• Review the booking confirmation and invoice thoroughly before finalizing

✅ Travelers must notify us within 24 hours of booking if any discrepancies are found.

2. Errors During Booking

While rare, errors may occur due to:

• Manual data entry mistakes
• Miscommunication via email or phone
• Incorrect flight/fare/class selections
• Integration issues with third-party systems

If identified before ticket issuance, TruTravel will:

• Make reasonable efforts to correct the issue promptly
• Assist in rebooking per airline/supplier policies

3. Liability Limitations

TruTravel is not responsible for:

• Incorrect details entered or confirmed by the customer
• Errors discovered after ticket issuance
• Third-party airline system failures or data inaccuracies

Note: Changes post-ticketing may incur airline fees or restrictions.

4. Post-Issuance Corrections

• TruTravel will assess whether the error was internal or customer-related
• We will coordinate with the airline if possible
• Any fees will be communicated transparently

Note: Airlines may refuse changes after issuance, especially for non-refundable fares.

5. Best Practices for Customers

• Double-check personal and travel details during booking
• Review your confirmation email and invoice immediately
• Contact TruTravel right away if discrepancies are found

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Airline schedules can change unexpectedly. TruTravel strongly recommends that all travelers reconfirm their flight details before departure to avoid disruptions.

1. Traveler Responsibility

Passengers must verify and reconfirm the following:

• Departure and arrival times
• Flight numbers and airline codes (especially for codeshare flights)
• Departure terminal and boarding gate
• Delays, rescheduling, or cancellations

We recommend reconfirming:

• 72 hours before international flights
• 48 hours before domestic flights

2. How to Reconfirm Your Flight

• ✅ Visit the airline’s official website using your booking reference
• ✅ Use the airline’s mobile app for real-time notifications
• ✅ Call the airline’s customer service line
• ✅ Monitor email/SMS alerts from TruTravel and the airline

3. Codeshare & Multi-Airline Bookings

• Each airline manages its own portion of your journey
• Schedule changes may apply to only part of your trip
• Verify details with each airline involved

4. Consequences of Missing a Flight Without Reconfirmation

• You may be marked as a “no-show”, canceling your remaining itinerary
• Rebooking options may be limited and subject to:
• Fare differences
• Change penalties
• Availability constraints

❗ TruTravel is not responsible for missed flights caused by failure to reconfirm.

5. How TruTravel Supports You

• Sending reminders for key segments when applicable
• Providing airline contact info and reconfirmation links
• Assisting with rebooking (subject to airline policy) if changes occur