At TruTravel, we know that responsive, reliable support is essential to a smooth travel experience. Whether you're booking a flight, modifying plans, or facing last-minute changes abroad, our dedicated team is here to guide you every step of the way—with professionalism and care.

1. General Support

For assistance with bookings, payments, ticket changes, or general inquiries, reach us at:

• 📧 Email: [email protected]
• 📞 Phone: +1 (307) 316-9041

Emergency assistance is available for active bookings outside of standard hours.

2. After-Hours Emergency Travel Support

If you're facing an urgent issue—like a missed flight or schedule change—outside regular hours:

• 📞 Emergency Contact: Provided on your confirmed itinerary
• 🕐 Availability: 24/7 emergency support for confirmed bookings only

Note: Emergency assistance is exclusively for existing customers with active travel plans booked through TruTravel.

3. What We Can Help With

• ✅ Flight search, fare quotes & seat preferences
• ✅ Name corrections (per airline policy)
• ✅ Airline schedule changes or cancellations
• ✅ Baggage rules and visa guidance
• ✅ Group and corporate travel coordination
• ✅ Refunds, flight credits & travel insurance questions

4. Self-Service Tools (Coming Soon)

• 🔎 Manage My Booking – Modify existing itineraries
• ✈ Flight Tracker – Check flight status in real-time
• 📄 Travel Documents – Access e-tickets & invoices
• 🛡 Insurance Details – Review travel protection info
• 📬 Callback Request – Schedule a call with an agent

5. Support While Traveling

• Use your airline’s app or visit their airport desk for real-time assistance
• Email or message TruTravel via WhatsApp for non-urgent issues
• For lost passports, medical emergencies, or theft, contact the nearest U.S. embassy or consulate

🌐 U.S. Embassy Directory →

6. Feedback & Complaints

Your feedback drives our improvement. Please share:

• ✉️ Compliments for great service
• 💡 Suggestions for better support
• 📂 Formal complaints (include documentation)

📩 Feedback & Support Email: [email protected]
📞 Main Line: +1 (307) 316-9041

We aim to respond to feedback within 2 business days.