At TruTravel, we prioritize your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our website, mobile platform, or travel booking services.

1. Information We Collect

We collect the following types of information to provide and improve our services:

a) Personal Information

• Full Name
• Date of Birth
• Gender
• Email Address
• Phone Number
• Billing Address
• Passport or Government-Issued ID (as required for international travel)

b) Travel Information

• Travel dates and destinations
• Flight and seat preferences
• Passenger details (including accompanying travelers)
• Special requests (e.g., meal preferences, accessibility needs)

c) Payment Information

• Credit/Debit card details (processed securely via third-party payment gateways)
• Billing contact and transaction history

d) Technical & Usage Data

• IP address
• Device type, browser, and operating system
• Cookies, session data, and user interaction behavior

2. How We Use Your Information

• Processing flight bookings and issuing tickets
• Sending booking confirmations, updates, and support messages
• Providing customer service
• Personalizing user experience and travel recommendations
• Conducting internal analytics and improving website performance
• Preventing fraud and enhancing platform security
• Complying with applicable legal and regulatory requirements

3. Information Sharing

We only share your information with trusted parties necessary for fulfilling your travel needs:

• Airlines and travel partners to complete bookings
• Payment processors to handle transactions
• Regulatory authorities where legally required
• Technology vendors for secure data storage, analytics, or support—bound by strict data protection agreements

Note: TruTravel does not sell or rent your personal information to third parties for profit.

4. Data Retention

• For the duration necessary to complete bookings and provide support
• To meet tax, legal, and compliance obligations
• With secure disposal methods once data is no longer required

5. Data Security

• SSL encryption for all online communications
• PCI-compliant third-party payment processing
• Restricted access and user authentication controls
• Continuous system monitoring and secure backups

While we take strong measures to protect your data, no method of online transmission or storage is 100% secure.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request corrections to inaccurate or outdated information
• Request deletion of your data (subject to legal limitations)
• Opt out of marketing communications

To exercise your rights, contact us at [email protected].

7. Cookies & Tracking Technologies

We use cookies and similar tools to:

• Improve site functionality
• Analyze usage trends
• Enable personalized marketing or retargeting campaigns

You can disable cookies in your browser settings, but this may impact site performance.

8. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal data from minors without verified parental consent. If we discover such data has been collected, it will be deleted promptly.

9. External Links

Our website may include links to external sites (e.g., airline portals or partner services). TruTravel is not responsible for the privacy practices of these third-party sites. Please review their respective privacy policies before sharing your information.

10. Policy Changes

We may update this Privacy Policy periodically. Updates will be posted on this page with the revised “Effective Date.” Continued use of our services implies acceptance of any changes.

For any questions regarding this policy, please contact us at [email protected].