Welcome to TruTravel. Please review the following terms carefully before using our website or booking services. By accessing our platform or making a purchase, you agree to abide by the policies outlined below.

1. Acceptance of Terms

By using TruTravel’s website or booking services, you acknowledge and agree to be bound by these terms. If you do not accept these terms in full, please do not use our services.

2. Permitted Use

You may use the TruTravel website solely for lawful purposes, including:

• Browsing and comparing flight options
• Booking flights for yourself or others (with proper authorization)
• Managing existing reservations
• Contacting customer support or submitting inquiries

Prohibited activities include but are not limited to:

• Engaging in fraudulent or unlawful behavior
• Using false identities or contact details
• Automating interactions using bots, scrapers, or unauthorized software
• Attempting to bypass security systems or interfere with site operations

Violations may result in account suspension, booking cancellations, or legal action.

3. User Account Responsibility

• You are responsible for maintaining the confidentiality of your login details
• All activities conducted under your account are your responsibility
• You must notify us immediately of unauthorized use or security breaches
• We reserve the right to suspend or deactivate accounts showing signs of misuse or suspicious activity

4. Flight Booking Process

• You agree to provide accurate passenger and payment details
• You authorize us or our payment partners to charge the total displayed amount
• A confirmation email and booking reference will be sent after successful payment

Important: Airline tickets are subject to strict fare rules. Once issued, changes or cancellations may incur penalties.

5. Pricing & Fare Conditions

• All fares displayed are subject to real-time availability and can change without notice
• Fares are confirmed only after ticket issuance
• Additional fees (e.g., baggage, seat selection) may apply as per airline policies
• TruTravel is not liable for price changes due to delays in booking or system errors beyond our control

6. Airline Rules & Responsibilities

TruTravel is a booking facilitator and not responsible for airline operations. You are required to follow airline rules, including:

• Check-in deadlines and baggage policies
• Visa, passport, and travel document requirements
• Health or COVID-19-related travel mandates

Flight changes or cancellations made by airlines will be communicated to you, and we will assist as permitted under airline policies.

7. Cancellations, Changes & Refunds

• All modifications are governed by the airline's fare rules and may involve penalties
• TruTravel may apply a service fee for processing changes or cancellations
• Not all tickets are refundable—please check fare conditions carefully before purchase
• Approved refunds may take 7 to 21 business days depending on the airline and payment provider

8. Communications

By using TruTravel services, you consent to receive:

• Booking confirmations and travel updates via email, SMS, or WhatsApp
• Important service notifications related to your trip

You may unsubscribe from marketing emails at any time, but transactional communications cannot be opted out of.

9. Intellectual Property

All content on the TruTravel website—including logos, images, text, and software—is the exclusive property of TruTravel or its licensors and is protected by applicable intellectual property laws. Unauthorized use is strictly prohibited.

10. Right to Refuse Service

• Decline or cancel bookings suspected of fraud or misuse
• Void transactions due to pricing errors or unavailability
• Restrict access to the platform at our discretion

11. Governing Law

This policy is governed by the laws of the State of Wyoming, USA, and any disputes shall be subject to the exclusive jurisdiction of the courts in Sheridan County, Wyoming.