At TruTravel, we are committed to providing transparent, reliable, and customer-focused flight booking services. To ensure a smooth and informed travel experience, we kindly ask all customers to review the following important information prior to confirming any flight reservation:

  • All flight fares are subject to change without prior notice and are not guaranteed until the ticket has been issued and confirmed.
  • Fare changes may occur due to airline updates, currency fluctuations, or real-time seat availability.
  • Seat inventory is controlled by the respective airlines and may change at any moment.

  • The name entered during booking must exactly match the name on the traveler's government-issued ID or passport.
  • Any mismatch can result in denied boarding, additional change fees, or ticket cancellation.
  • TruTravel is not liable for errors in name spelling or details provided by the customer at the time of booking.

  • Travelers are solely responsible for ensuring they hold valid passports, visas, and any required travel documents for all destinations and transit countries.
  • TruTravel is not responsible for denied boarding, visa refusals, or immigration-related issues arising from incomplete or invalid documentation.

  • Airlines reserve the right to modify flight schedules, routes, or cancel services due to operational reasons or unforeseen circumstances.
  • TruTravel will promptly inform customers of any such changes as communicated by the airline.
  • We strongly recommend that all passengers reconfirm their flight details directly with the airline 24 to 48 hours prior to departure.

  • All cancellations and refunds are subject to the individual airline’s fare rules and policies.
  • TruTravel service charges, where applicable, are non-refundable.
  • Approved refunds may take between 7 to 21 business days to process, depending on the airline’s timeline.
  • For detailed terms, please refer to our Refund & Cancellation Policy.

  • We highly recommend purchasing travel insurance to cover unexpected events such as trip cancellations, delays, medical emergencies, or baggage issues.
  • TruTravel does not assume liability for losses or disruptions during travel that are not directly covered by the airline or a third-party insurer.

Our customer service team is here to assist with booking inquiries, flight changes, and general questions.

  • For your security, TruTravel may request identity verification for selected bookings.
  • In cases of suspected fraud or high-risk transactions, bookings may be held or cancelled pending verification.

For a seamless experience, we recommend reviewing this information carefully before making your flight booking.

Thank you for choosing TruTravel.